Official Customer Care
Help & Customer Support
Need help with an in-app purchase, found a bug, or have a question? Our developer team is here to help you.
Submit a Support Ticket
Developer Contacts
Official channels for Apple App Store and Google Play users.
Registered Office
AronGame OU (Monga Apps)
Tallinn, Harju Maakond, Estonia (EU)
Tallinn, Harju Maakond, Estonia (EU)
Response Hours
Mon – Fri: 09:00 – 18:00 (EET)
Average response time: < 24h.
Average response time: < 24h.
Frequently Asked Questions (FAQ)
1. How do I restore my purchases or active subscription on a new phone?
Open the App Settings menu inside the application and tap "Restore Purchases". Ensure you are signed in with the same Apple ID or Google account used during the initial purchase. The store will verify your receipt and immediately unlock your items without charging you again.
2. How do I cancel an auto-renewing subscription?
All subscriptions are billed and managed directly by Apple or Google:
• iOS (iPhone/iPad): Open device Settings > Tap your Name (Apple ID) > Subscriptions > Select the App > Tap "Cancel Subscription".
• Android: Open the Google Play app > Profile icon > Payments & Subscriptions > Subscriptions > Select the App > Tap "Cancel Subscription".
Note: Cancel at least 24 hours before your billing cycle ends to prevent automatic renewal.
• iOS (iPhone/iPad): Open device Settings > Tap your Name (Apple ID) > Subscriptions > Select the App > Tap "Cancel Subscription".
• Android: Open the Google Play app > Profile icon > Payments & Subscriptions > Subscriptions > Select the App > Tap "Cancel Subscription".
Note: Cancel at least 24 hours before your billing cycle ends to prevent automatic renewal.
3. How do I request a refund for an in-app purchase?
Per Apple and Google developer terms, third-party developers do not have direct access to your payment card credentials or authorization to process refunds. Please submit refund requests through the official platform channels:
• Apple: reportaproblem.apple.com
• Google Play: Google Play Refund Request
• Apple: reportaproblem.apple.com
• Google Play: Google Play Refund Request
4. How do I transfer or sync my game progress to a new phone (Pocket Cat)?
Your game progress automatically syncs via your platform gaming account. On iOS, make sure you are signed into Apple Game Center. On Android, ensure you are signed into Google Play Games. When you install the game on a new device, your cloud save will restore automatically upon launch.
5. The app crashes or will not load — what should I do?
Please try these troubleshooting steps: (1) Ensure your app is updated to the latest version via the App Store / Google Play; (2) Restart your device; (3) Check that your device has sufficient free storage (at least 500 MB). If the issue persists, send a ticket with your exact device model and iOS/Android version to contact@arongame.com.
6. Are my uploaded photos private when using AI tools (InkForge, Homly AI)?
Yes, 100%. We operate under a strict Zero-Training Guarantee. Your uploaded photos (for tattoo placement or room design) are transmitted over encrypted TLS 1.3 channels, processed solely in temporary RAM for the duration of the request, and are never stored or used to train public machine learning models.
7. Can I play AronGame titles offline without an internet connection?
Casual simulation games like Pocket Cat and offline utilities work without an active internet connection. Features requiring AI inference (such as InkForge and Homly AI) require an active internet connection to communicate with cloud GPU processors.
8. How do I request permanent account and data deletion?
Under GDPR and Apple Review Guideline 5.1.1(v), you can request complete data deletion at any time. Simply send an email to privacy@arongame.com with the subject "Account Deletion Request" and your in-app User ID. We will permanently purge all server records within 30 days.